As we wrote in Why Should I Implement Kofax Capture version 10? (Pt 1), Kofax Capture v10 was released in February 2012 and as usually happens with older versions of software, there has been an End of Line (EOL) announcement for Kofax Capture v8.x.
In their announcement they stated,
"Kofax announced the End-of-Life Process for Kofax Capture versions 8.x on August 31, 2011. The End of Life Process for Kofax Capture versions 8.x encompasses the follow schedule and important milestones:
We are also of the opinion that instead of just upgrading to Capture v9.x, it is better to take the leap to Capture v10.
Capture v10 offers an easier interface that looks and acts much like Microsoft Excel and Word therefore allowing for a quicker learning curve and more productive workflow. Scanning has been streamlined and automated. See our blog post, Why Should I Implement Kofax Capture version 10? (Pt 1), to further explain these two updated functions.
In our second blog post about the benefits of Kofax Capture v10, Why Should I Implement Kofax Capture version 10? (Pt 2), we reference how Capture v10, also takes advantage of a built-in Validation Thin Client and centralized Kofax's VRS
| If you would like to discuss how Kofax Capture v10 is the best solution to upgrading your EOL Capture v8.x, feel free to contact us. |
Yakidoo is pleased to announce a new project management and support service portal for our customers. The portal will be available to Yakidoo customers who have engaged us to deploy capture and electronic content management solutions and services. Yakidoo solutions are available as a stand-alone systems (you own them) or as a managed service or via the cloud. Regardless of the solution type, the deployment and support of these solutions is critical along with the approach and tools used to manage the project and customer relationship.
The customer portal will act as the relationship hub for customers and Yakidoo where they can stay up to date and on the same page on the status of projects, an invoice, a bug or an issue. It will gather all important information, communications, tasks and milestones critical to the success of a project, a service contract and ultimately our relationship with each other.
We believe you're looking for processes, methodologies, approaches and workflows that are productive. Productivity hinges on two things: efficiency and effectiveness. Efficiency is how fast one can do something and effective is whether doing it creates the desired outcome with optimal benefit.
There are many moving parts to a successful implementation and ongoing performance of a system like the ones we deploy, manage and offer via the cloud. The successful integrators and solution providers of the future will provide customers with open, complete and authentic access to all information related to current projects, support incidents and customer service engagement. But, it's not just about providing this information it's about how it is provided and whether it makes us all productive. This is where the vision behind our customer portal comes in.
We are all inundated with emails today and unfortunately it has become the catchall for many forms of communications some important but many not important. Your inbox, unless your an Outlook whiz, doesn't set context and won't organize your emails based on priority let alone remind you to take action!
We don't believe that a project can or should be managed using emails let alone our relationships with our customers. That's why we're deploying our customer portal. This portal will provide our customers with a comprehensive overview of all activities completed and active with Yakidoo with respect to projects, service issues and prospective projects. It helps both our customers and Yakidoo have a more open and holistic view of the nature of a project, a service issue and our relationship.
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Sample screenshot of customer support portal main page (fictitious company and data) |
Some key areas that may be of interest include:
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We look forward to rolling out the customer portal in the coming months. If you have any questions about this new initiative feel free to connect with us here.
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Joseph Haroun, Director of Technical Services Prior to joining Yakidoo, Joseph was a business analyst and Manager of IT Programs Delivery at DHL, the global multi-national courier, freight, logistics and shipping service provider. During his tenure at DHL Joseph oversaw the implementation capture and process automation projects. Joseph and members of the Yakidoo helped DHL implement various capture and automation technologies for Waybill processing, Accounts Payable invoice processing and Accounts Receivable payment processing.
Joseph has experience and expertise in the areas of process improvement, efficiency, automation, project management and technology integration with our valued clients and partners. His role at Yakidoo is to lead the technical services delivery team on capture and process automation projects.
Yakidoo is pleased to announce that Joseph Haroun has joined the Yakidoo team as our Director of Technical Services. Prior to joining Yakidoo Joseph was a business analyst and Manager of IT Programs Delivery at DHL, the global multi-national courier, freight, logistics and shipping service provider. During his tenure at DHL Joseph oversaw the implementation capture and process automation projects. Joseph and members of the Yakidoo helped DHL implement various capture and automation technologies for Waybill processing, Accounts Payable invoice processing and Accounts Receivable payment processing. These projects, on average, reduced FTE costs by 75%. To learn more about these projects refer to our case study post: Getting Substantial ROI on a Capture and Automation Project.
Joseph is looking forward to sharing his passion, experience and expertise in the areas of process improvement, efficiency, automation, project management and technology integration with our valued clients and partners. His role at Yakidoo is to lead the technical services delivery team on capture and process automation projects. Welcome to the Yakidoo team Joseph!
Alfredo De Vanna is CTO of Yakidoo. He has over 10 years of international experience deploying over 80 critical information technology and enterprise content management systems. He is fluent in English and Spanish.
Yakidoo is happy to announce the availability of local on-site scanner support for Fujitsu document imaging products in the Bahamas.
Yakidoo is the only Enterprise Content Management service and solution provider with the ability to provide this local service to its customers.
The on-site support is provided by a local resource allowing customers to meet their service level agreements on a timely basis without having to ship their Fujitsu scanners to the United States to be fixed.
The Yakidoo ProCare Fujitsu Scanner Support includes:
Our goal is to simplify your entire service process allowing your organization:
Feel free to call (905) 267-3949 or contact us directly to find out more about this offering.
Yakidoo has received the “Valuing Inspired Performance” Award for the stellar service for the consulting and deployment of a Data Capture solution. The award emphasizes the passion that Yakidoo has demonstrated throughout the project.
The award was presented to Yakidoo by a Senior Member of this Financial Services Organization who was quoted as saying:
"I want to express my thanks for the continued terrific team work and collaboration mixed with a huge dose of extra effort that has been displayed in the project extraction verification testing. Without your efforts we wouldn’t have moved into the driver’s seat understanding how our new technology works with our data. Thank you all so much!"
Yakidoo is grateful and honoured to have earned this award. Our consultative approach and understanding of business issues sets us apart from our competitors. Our goal is to use our track record, experience and passion as a seal of approval for “absolute customer satisfaction” to all our customers.
