Yakidoo is pleased to announce a new project management and support service portal for our customers. The portal will be available to Yakidoo customers who have engaged us to deploy capture and electronic content management solutions and services. Yakidoo solutions are available as a stand-alone systems (you own them) or as a managed service or via the cloud. Regardless of the solution type, the deployment and support of these solutions is critical along with the approach and tools used to manage the project and customer relationship.

The customer portal will act as the relationship hub for customers and Yakidoo where they can stay up to date and on the same page on the status of projects, an invoice, a bug or an issue. It will gather all important information, communications, tasks and milestones critical to the success of a project, a service contract and ultimately our relationship with each other.

Why We Think You'll Care

We believe you're looking for processes, methodologies, approaches and workflows that are productive. Productivity hinges on two things: efficiency and effectiveness. Efficiency is how fast one can do something and effective is whether doing it creates the desired outcome with optimal benefit.

There are many moving parts to a successful implementation and ongoing performance of a system like the ones we deploy, manage and offer via the cloud. The successful integrators and solution providers of the future will provide customers with open, complete and authentic access to all information related to current projects, support incidents and customer service engagement. But, it's not just about providing this information it's about how it is provided and whether it makes us all productive. This is where the vision behind our customer portal comes in.

We are all inundated with emails today and unfortunately it has become the catchall for many forms of communications some important but many not important. Your inbox, unless your an Outlook whiz, doesn't set context and won't organize your emails based on priority let alone remind you to take action!

We don't believe that a project can or should be managed using emails let alone our relationships with our customers. That's why we're deploying our customer portal. This portal will provide our customers with a comprehensive overview of all activities completed and active with Yakidoo with respect to projects, service issues and prospective projects. It helps both our customers and Yakidoo have a more open and holistic view of the nature of a project, a service issue and our relationship.

Sample screenshot of customer support portal main page (fictitious company and data)

Some key areas that may be of interest include:

• • Full view of project phases, milestones and tasks and completion status with ability to post questions and answers
  • Being able to open and track a support ticket with an integrated workflow, escalation and notification process
  • Development of a custom and relevant knowledge base geared around customer environment and service encounters
  • Emails become updates and alerts only instead of repositories of information and actioned (or forgotten) tasks
  • Becomes a wealth of historical information on project and service experiences and primary source for status update calls 

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About the Author

Joseph Haroun, Director of Technical Services Prior to joining Yakidoo, Joseph was a business analyst and Manager of IT Programs Delivery at DHL, the global multi-national courier, freight, logistics and shipping service provider. During his tenure at DHL Joseph oversaw the implementation capture and process automation projects. Joseph and members of the Yakidoo helped DHL implement various capture and automation technologies for Waybill processing, Accounts Payable invoice processing and Accounts Receivable payment processing.

Joseph has experience and expertise in the areas of process improvement, efficiency, automation, project management and technology integration with our valued clients and partners. His role at Yakidoo is to lead the technical services delivery team on capture and process automation projects.