Selecting your IT professional support services provider may be the most important strategic business decision you make along with selecting the provider that provided you the solution, equipment and software initially.

The Yakidoo Commitment

Yakidoo understands the importance of keeping your applications and equipment up and running. This is accomplished by providing effective, customized services that minimizes your downtime and saves you valuable time and resources. Outstanding service delivery is only part of the Yakidoo story.

Yakidoo support services provide flexible option choices. You can select one or more components based on your business needs and IT infrastructure. You can acquire additional support services as your business requirements evolve.

Yakidoo’s strategic business alliance ensures access to 100’s of engineers in worldwide locations making it possible to have a support engineer in touch with you quickly.

Beyond Typical Support

Customer support today is not about having a 1-800 or a contact us form or email address. Customer support is broken down in to two key things: resolution and recommendations, here’s how we define them:

• • Resolution – you have an issue that needs to be solved. The severity of the issue helps define how urgent it needs to be solved. Severity is determined based on the current impact it has on your business. It could, for example, be impacting a business service you provide or core business process in your department.
  • Recommendations – you have a question and are looking for some answers. While not an issue, you’re looking for expert advice on something pertaining to the solution and service being provided by Yakidoo.

Yakidoo’s support team is there to help you get resolution and provide options to improve your business. The goal is to help empower transformation in your department and across your company.

Yakidoo also offers educational support through our thought leader’s blog, resources, events, workshops and proof of concepts.

Next Steps

Yakidoo support services are included in Yakidoo’s On-Premise, Managed and Cloud Solutions. Contact us if you’d like to learn more about Yakidoo services and solutions.