DB Schenker Uses Kofax to Digitalize Logistics Processes Efficiently
With more than 95,000 employees in more than 2,000 locations, DB Schenker is one of the world’s leading integrated freight-forwarding and logistics providers. DB Schenker is the leader in European rail and surface transport, number two worldwide in air freight, and number three in both sea freight and all-inclusive contract logistics.
DB Schenker needed a state-of-the-art information technology to create a competitive advantage and reinforce their leading position in Southeast Europe. The company offers its customers electronic data exchange of all relevant shipping information, delivery times, and performance indicators. Individual reference numbers and an online tracking system make it possible to track shipments throughout Europe. Barcode labels even permit the monitoring of individual items within a shipment.
“One of the most important bits of intelligence for every shipment is the electronic proof-of-delivery (ePOD) deliveBarcodeication” notes Alfons Schaffer, Director of IT and e-business at Schenker & Co. AG in Vienna. This verification is performed by the delivery staff who carry delivery scanners, where the recipient signs to confirm the arrival of the shipment. Unfortunately, not all delivery staff are equipped with these scanners. Furthermore, there are direct deliveries, which are handled completely on paper and digitized later. Thus, as many as 600,000 pages accumulate each year which must be scanned error-free and integrated into the delivery process as quickly as possible.
DB Schenker was seeking a solution that could be integrated seamlessly with the company’s tracking system, which was decades in the making and had a predefined set of requirements. At the end of every delivery process, there is a recipient who, with a signature or stamp, confirms receipt of the goods – or submits comments about any damage that occurred during shipping, or even about goods that went astray. The recipient’s signature is extremely important for those who make deliveries because it is the only way to prove that the customer has received the goods. In the absence of a delivery scanner, the receipt must be scanned in its entirety as quickly as possible and loaded into the IT systems, from which it can be retrieved, archived and forwarded.
The product (Kofax Capture and Kofax VRS Elite) are very simple to use. The variety of interfaces makes it possible to connect to all the important applications. Furthermore, it is possible to connect all standard scanners – as well as multifunction machines – without difficulty.Alfons Schaffer, Director of IT and e-business at Schenker & Co. AG in Vienna
Now DB Schenker has a cost effective and comprehensive electronic proof-of-delivery (ePOD) solution that can also digitize paper-based delivery processes and that serves as the foundation for further IT development. Since the implementation, the day’s paper documents are sent to the relevant scanning center at close of business!
With Kofax we have succeeded in increasing our productivity and optimizing our costs, and at last we can standardize our processes. Compared to an across-the-board purchase of delivery scanners, the Kofax solution is substantially less expensive and pays for itself in a few weeks. In addition, implementation was easier and took only two or three days to complete in each country. What’s more, the operation is so simple that after implementation, Kofax specialists are not needed on-site.Alfons Schaffer, Director of IT and e-business at Schenker & Co. AG in Vienna