The Kofax Mobile Capture Platform enables organizations to integrate a powerful capture and process management capabilities into their mobile apps, which streamlines information-intensive interactions and extends self-service capabilities to customers. Our mobile capture solution turns smartphones into information capture devices, with more dynamic apps that “meet customers where they are”—when they want to be engaged and on their preferred channel. With the Kofax Mobile Capture Platform, organizations can improve customer service and accelerate transactions, all while driving greater revenue.
Kofax Mobile Capture is backed by a patented information capture and image processing technology that extracts and validates information from photos and videos taken from a smartphone or tablet, eliminating the need for users to manually enter information. Our proven, open platform can support virtually any capture application — and advanced analytics provides full visibility to enhance the user experience. This significantly improves an organization’s ability to deliver a wide spectrum of powerful, interactive mobile capture apps—with better data and at lower costs—for improved customer engagement and a competitive advantage.
Benefits of Kofax Mobile Capture Platform
Real-time Customer Engagement
Gain customer satisfaction with communication that is transactional, not just informational. Empower the customer with simple, secure, real-time engagement. Support multiple points of customer engagement and deliver more services via your customers’ preferred channel.
Advanced mobile analytics provide organizations with actionable insights into accuracy and performance of their users, devices and documents. With that information, usability and improvements can be implemented to optimize the customer experience and enable right-channeling capabilities.
Control Every Step in the Process
The open and single Kofax platform—equipped with advanced customization and configurable tools—gives organizations the control to meet customer demands in a rapidly changing environment. Leverage the platform to control image processing, data classification and extraction, validation, business rules, exception handling and more.
Save Resources with Self-Service
The concept of simply providing information via mobile apps has been replaced by real-time, back-and-forth engagement. Enable the customer to self-serve and complete their engagement (e.g., a couple of taps and a photo). Empower customers with image-enabling for mobile apps, resulting in a win-win interaction and experience.
Reduce Time to Market by Extending to New Use Cases
Build and deploy customer engagement solutions such as bill pay, remote deposit, customer onboarding, mortgage origination and new account openings—all from the same platform. Companies can even repurpose these applications into their own intellectual property (e.g., account transfer, balance transfer). This reduces time to market, improves process performance and captures better data.
Eliminate Manual Entry, Increase Satisfaction
Simplify and accelerate transactions with automatic entry of data within documents, reducing the need for costly manual reviews and validation and improving customer service and satisfaction.
Ensure the Best Images Are Captured from Customers
Organizations can’t control the photo conditions or skill of the user when they are photographing documents; however, with Kofax image perfection technology, data is accurately extracted and understood.
Improved Process Performance
Kofax Mobile Capture technology dynamically orchestrates the user’s mobile experience from a single platform, resulting in enhanced performance and the capture of better-quality data.