Yakidoo understands the importance of keeping your applications and equipment up and running. This is accomplished by providing effective, customized services that minimizes your downtime and saves you valuable time and resources. Our support services provide flexible choices, since you can select one or more components based on your business needs and IT infrastructure. Also, you can receive additional support services as your business requirements evolve and our strategic business alliance ensures access to hundreds of engineers worldwide, making it possible to have a support engineer on-demand.
Beyond Typical Support
Customer support today isn’t about having a 1-800 number, a contact us form or email address, it’s broken down into two key things: resolution and recommendations. Here’s how we define them:
- Resolution – you have an issue that needs to be solved. The severity of the issue helps define how urgent it needs to be solved and can be determined based on the current impact it has on your business. It could, for example, be impacting a business service you provide or core business process in your department.
- Recommendations – you have a question and are looking for some answers. While not an issue, you’re looking for expert advice on something related to the solution or service provided by Yakidoo.
Yakidoo’s support team goal is to help empower the transformation in your department and across your company. We also offer educational support through leader blogs, resources, events, workshops and proof of concepts.