It may seem a bit strange to think of patients as customers, but that’s exactly who they are. While the primary concern for patients is to have their physical or mental maladies treated, they also desire personalized service that addresses their needs quickly and accurately. In short, they expect the same type of technological conveniences in healthcare that they have been accustomed to in other industries for years. Patient admissions automation technology can help you exceed these customer expectations.
How does patient admissions automation work?
Patient admissions technology makes a patient’s first visit easier as soon as they arrive at your healthcare facility. It all starts with scanning their personal documents (such as driver’s licenses, insurance cards, and medical records). Next, admissions software quickly captures information from the scanned documents, validates it, and uses it to automatically fill in the patient’s medical history, medication lists, insurance information, and other digital forms. Finally, the completed forms are electronically distributed to appropriate healthcare specialists and administrators to expedite the patient’s treatment.
The quick, accurate capture and distribution of digital patient information help patients spend less time in the waiting room and more time receiving the care they need. Using a single sign-on, clinicians can access and interact with clinical images and reports for all their patients in a single view across your enterprise.
Benefits of patient admissions automation
For healthcare providers, patient admissions automation opens the door to more efficient communication between medical, administrative and accounting departments.
For patients, patient admissions automation facilitates a more personalized and efficient experience in the crucial First Mile of their care.
Statistics show that brand perception and customer loyalty are heavily shaped by a good or bad First Mile experience. The First Mile speeds admissions, allows admissions and patient data to be recorded in real time and then shares the information among medical departments.
For clinicians and administrators, patient admissions automation eliminates manual, paper-based processes, making it easier to share data and provide real-time access to patient information. Clinicians and administrators can then use this information to make better-informed decisions.
As physicians continue to face higher insurance deductibles and surging competition from telemedicine services, patient admissions automation is one of the few remaining areas where they still have real opportunities to significantly reduce risk, save money and remain competitive.
What are the risks of ignoring onboarding technology?
Healthcare providers that continue to manually manage mountains of paperwork and traditional, paper-based processes run the risks of increased human error, greater operational costs, and the inability to share vital patient information among departments.
Healthcare workers who want to reduce costs, make it easier for patients to communicate with them, offer the best patient care, and make better-informed decisions, can transform patient care by taking advantage of the advanced information sharing and real-time access to patient information that patient admissions technology provides.