Tuesday, 06 June 2017 by Victor Bensusan
During the past year, there has been a shift towards a personalized customer experience in financial services institutions, putting the customer into the driver’s seat.
Monday, 09 January 2017 by Alfredo De Vanna
Customer service representatives (CSRs) often need to swivel between information from multiple channels and countless sets of customer data.
Monday, 02 January 2017 by Victor Bensusan
In an industry where 34% of organizations still rely on manual processes, the case for robotic process automation (RPA) in banking is compelling.