Optimize Your Service with Agile and Effective Conversations
Transform the customer service experience by enabling your agents to deliver fast and accurate responses with our intuitive call center platform.
Uninterrupted communication, reduced waiting times, and total availability
Freshdesk Contact Center (formerly Freshcaller) is a call management platform optimized to maximize efficiency and satisfaction, designed to perfectly fit your business needs.
Easily Adaptable and Scalable
From initial installation to day-to-day management and capacity expansion, handle everything efficiently with just a few clicks.
Dynamic Dialogues
Elevate your customers' experience by offering immediate responses, supported by the most advanced voice recognition artificial intelligence.
Optimized Performance
Visualize the overall performance of your contact center and continuously refine your processes for more effective operations.
Agile and Scalable
Activate your Contact Center in Hours
Launch a global contact center seamlessly and affordably. Tailor your system to handle any call situation with sophisticated inbound routing. Opt to bring your own operator (BYOC) or choose numbers from over 90 countries for a truly global presence.
Ready for Telework
Enable Remote Equipment Effectively
Empower your remote sales and support teams to collaborate in real time and address complex challenges from anywhere. Enable remote supervisors to monitor call volume and service performance, while keeping detailed track of key interactions.
Effortless Operations
Deeply Understand Your Customers
Delve deeper into each call with recordings, transcripts and detailed call lifecycle analysis. Monitor agent performance and assess customer satisfaction in real time with intuitive and accessible dashboards.
Intelligent Contact Center
Optimize Repetitive Query Management
Minimize your agents' workload by implementing AI-powered voice bots to handle frequently asked questions. Improve response times and ensure consistent solutions with interactive voice response (IVR) systems and voice-enabled bots. Enable your agents to focus on delivering higher-value service.
Omnichannel Service
Maintain Smooth Conversations on Any Channel
Freshdesk Contact Center is an essential component of Freshdesk Omnichannel, facilitating consistent and seamless interactions. Make calls directly from Freshdesk and convert these calls into tickets with a single click. Continue conversations with your customers through any communication channel, maintaining a consistent and continuous dialogue.
Accelerate customer experience innovation with Freshworks Neo
Freshdesk Contact Center is an essential component of Freshdesk Omnichannel, facilitating consistent and seamless interactions. Make calls directly from Freshdesk and convert these calls into tickets with a single click. Continue conversations with your customers through any communication channel, maintaining a consistent and continuous dialogue.
free trial
Take your telephony to the cloud with Freshdesk Contact Center.
Register today for a free trial of 14 days!
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